Terms and Conditions
Thank you, your business is much appreciated. While we are pleased to be able to offer many non-current and obsolete parts it can become a bit trickier as these manufactures frequently change product over time in order to make better and more efficient products.
Because of these constant changes to product it is important to read all the product information supplied on line prior to making an order as all items are considered special order and non-returnable. Due to the large amount of annual orders as well as information required by our vendors gowindowgo.com maintains policy and procedures for reporting issues should they arise. Listed below are our terms and conditions as well as the procedure for reporting shipment issues. This is the only way gowindowgo.com will process an issue should it arise. Purchaser accepts that no credits , refunds or follow up will be done on issues until steps below are completed with correct forms.
When Package arrives:
Open and inspect package immediately. Customer has 24 hours to inspect and report any damage, shortages or issues with product, even if you intend to install item at a later date. If item shipping common carrier or freight with signature required customer must inspect and sign for at delivery
Do not return any items without proper authorization – under any circumstances. Your contract is with Diamond Wholesale Inc, not the manufacturer. Even though certain products on this Web site are shipped directly from the manufacturer, Diamond Wholesale Inc. is your contact, not the manufacturer. Therefore, authorization for all return must be given by Diamond Wholesale Inc. If a product is returned for any reason without proper authorization, no credit will be given. Any product returned directly to manufacture will be refused and or discarded and no credit given. If you
Steps for reporting issues
Go to www.gowindowgo.com Once there, proceed to the “contact us” section in the Upper tool bar. (than click “report an issue with Existing order”
Fill in all information and in the “Comments or Questions box” at the bottom give a description of issue include measurements if necessary
Reference your original customer order number. The order number MUST start with a 300 and will have a total of 7 digits (example: 3002365) Depending on where this item ships from there may be more than one number on shipping ticket so if necessary, refer back to your original emailed receipt.
Must attach pictures of the item or items in question.
Attach picture of damaged shipping packages (if damage is the issue) Do not discard any packaging until Gowindowgo approves it. May be necessary for inspection.
Submit
NOTE: Under no circumstance install or pre-finish item in question. any items pre-finished or installed
By following this instruction, we will be able to assist and help you in the quickest possible way. Please note that all reporting to be done via email not phone
Diamond Wholesale Inc terms & conditions
1• Please know what you are ordering as everything on this site is special order, there are no returns on any product(s) sold. All orders are processed automatically and are based on the choices you pick when your on line. customer has 24hrs to make changes or cancel order on made to order manufactured items. Items sold on this site are intended for the manufacturers we represent only.
2• All sash, glass, screens, grilles and storm windows are made to order and no returns.
3• All non-current items are special ordered, no returns.
4• These are special order Items and Your credit card will be charged at time of ordering.
5• Customer has 24 hours to report any damage, shortage, or miss-shipped product. If your item is damaged or miss shipped, no re order of products will occur until we receive pictures of damaged product and packaging and or all products shipped. Do not discard any items including the packaging until you receive notice form Diamond Wholesale Inc. THE ONLY WAY TO REPORT AN ISSUE OR SHORTAGE IS TO GO TO WEB SITE AND IN LOWER LEFT CORNER GO TO "REPORT AN ISSUE". Please be smart especially if you have contractor installing your product double check your order right away. under no circumstance will Diamond Wholesale Inc nor any manufactures represented on this site be responsible for any installation or cost resulting in multiple trips from contractor due to damaged or miss shipped items. Do not Paint, stain, finish or install item if damaged, or wrong. No credits will be given until damage or miss shipped item returned to Diamond Wholesale Inc. Any damages miss ships or other issues to be emailed in writing with order number (order number starts with a 2300) with in the 24 hr. time period of Delivery to info@gowindowgo.com. Note that pictures must be emailed for review prior to any items being returned. Under no circumstance can any hardware that has been taken out of box be returned. ANY DAMAGED ITEMS WILL BE RESENT BY THE MANUFACTURE, No Credits given. If your items are coming common carrier you must have semi truck access, if not you would need a supply an address that could accept. If truck can not get into driveway or street you have chosen extra fees will apply. Note that all common carrier deliveries will be contacted via phone so you must supply a valid number. Customer responsible for any extra fees incurred such as storage or transfer fees if customer supplies invalid shipping information such as wrong contact numbers or shipping address. Any items shipped incorrectly will be credited upon return.
6• Currently Allow up to 10-12 weeks for shipping manufactured items. Note The window manufactures close down for a week at Thanks giving, Christmas and New Years. If your Manufactured items are ordered Between October 1st and December 25th Please expect 8 weeks for shipping. Also note that there are times that plant will close for a week or two do to influx in order intake or holidays including week of July 4th . This can also cause a delay in product. Back orders can also cause delays. Other holidays causing delays Memorial day and Labor Day. If product returned for reasons of wrong shipping information given by customer such as destination, address , house number or phone number, it is the responsibility off the customer to pay any handling or reshipping charges to get item back to you. By agreeing to terms you are accepting to waive signatures for deliveries and packages will be left at address supplied. All packages shipped with tracking showing delivered are considered complete. If for any reason the sipping address on order was entered wrong or ordered had to be re-routed due to customer changing with shipping company the difference in shipping cost as well as administration fee will be add to your card.
7• Allow up to 2 weeks for shipping of current hardware & miscellaneous. Many items may be obsolete and discontinued so while we are glad we can supply these items sometimes it takes longer to get as they may be special order.
8• It can take up to10-15 plus weeks for shipping certain non current, obsolete, discontinued or special order hardware & miscellaneous parts. Please note that most non current parts take anywhere from 5-8 weeks, but sometimes we have to wait longer for hardware these special order, non current or obsolete products. we do appreciate your patience during this time periods.
9• Any RMAs, RGAs, or shipments to the wrong address are the customers responsibility. If a shipment was sent to the wrong address it is not Manufactures or /Diamond Wholesale Inc. responsibility to verify addresses, please make sure you have the correct shipping address is entered prior to processing your order.
10• We intend to supply only what you ordered. Double check your order. You are responsible for color, quantities, sizes, styles etc...If the manufacture sends incorrect items such as color, size , quantity, etc. no refunds or credits will be given. We reserve the right to have the manufacturer correct error and re manufacture and send correct replacement items. if any discounts or coupon codes are offered they must be entered and taken at time of purchase. no discounts or credits will be given after order placed.
11• This web site extends to the customer the same warranty on any glass items as the warranty provided by the manufacturer of such products. You MUST have a copy of your order receipt to make any warranty claim. Under no circumstances is any labor, shipping, handling, or delivery included in the warranty of the product.
12• We shall not be liable for any loss or damage occurring by reason of delay or inability to deliver caused by conditions beyond its control, including but not limited to acts of God, acts of government, fire, flood, war, riot, civil commotion, transportation or car shortages, embargoes, malicious injury, back orders, miss shipped product, inability to secure material or skilled labor, priority, holiday plant closings, allocation or other material regulations, or any other causes, similar or dissimilar.
13• Sometimes products vary or change over time as well as the manufacturing process. If an item or product changes and is still made similar and is meant to fit your product, whether it be aesthetically different, or by type of material used or by vendor choice, Meaning if you see something on web site manufacturer changes product, or distributor changes vendors you are still responsible to take delivery as well as pay for product. Note that wood is wood , meaning each piece of wood is different in regards to color , grain etc. no returns accepted due to different color or different grained woods. we sell the current offerings for your particular product that
14• If product is ordered or shipped incorrectly by Diamond Wholesale Inc or this web site we will take back, exchange product, or refund money, which ever we choose.
15• The majority of our parts are non-current/special order and/or have to be manufactured.
Therefore you have 24 hours to cancel your order upon placement, after which your order cannot be cancelled. All orders must be cancelled in writing via email to info@gowindowgo.com. in the event of a canceled order with in the 24 hr period your card will be credited the invoice amount less a 10% administration fee. While we have a no return policy, if for any reason we agree to take something back there will be no less than a 35% restock/administration fee and any packaging and shipping cost incurred on original shipment.
16• When shipping items with more than one lead time we reserve the right to hold all items until all items complete and than ship at that time. If a customer refuses a shipment for any reason and it is returned , the customer is responsible for all cost incurred to re ship that item (items) back to customer including but not limited to shipping cost, re crating cost, misc. cost incurred.
17• Manufacturing facilities can shut down for a 5 day period at various times due to holiday plant closings ( 4th of July Thanksgiving. Christmas, New Years) and also close due to seasonal slow downs. During this time it may take up to 8 extra weeks to get any manufactured items such as but not limited to sash , grilles , storm windows, glass, screens.
Shipments:
Damages/Shortages
18. Customer has 24 hours to report any damage, shortages, or miss-shipped product. If your item is damaged, no credits will be given or products re-ordered unless we receive pictures of damaged product and packaging. Please do not discard any items including the packaging until you receive notice form Diamond Wholesale Inc...Non-availability/ incorrect address we charge restocking fees of 50% + return shipping charges
Shipments:
19. Do not return any items without proper authorization – under any circumstances. Your contract is with Diamond Wholesale Inc, not the manufacturer. Even though certain products on this Web site are shipped directly from the manufacturer, Diamond Wholesale Inc is your contact, not the manufacturer. Therefore, authorization for all return must be given by Diamond Wholesale Inc. If a product is returned for any reason without proper authorization, no credit will be given. Any product returned directly to manufacture will be refused and no credit given. If you have any questions regarding returns, call Diamond Wholesale Inc at (715) 218-5715, or email us at info@gowindowgo.com. If an item is refused for delivery for any reason and returned, the customer is responsible for any return fees and handling and any reshipping and handling fees. These fees to be paid before any item resent. If product returned for any reason due to rejecting order or wrong address or phone number information, customer will be responsible for any handle and or re shipping fees. If items shipped via Fed ex, Ups, Spee Dee, or Common carrier and are not accepted when shipped for any reason and are returned to us. Customer will pay and return shipping fees and any fees to reship of product along with any administration fees incurred.
20. Items are shipped out various different ways. You are agreeing that if Diamond Wholesale Inc provides proof of delivery , items will be considered delivered and complete. When shipping larger items such as sash we can hold items upon completion up to 21 working days as to arrange for acceptable trucking rates. If customer has large enough order for common carrier shipping via crate/pallet, customer agrees that they have a semi accessible address. If common carrier semi truck can not get into your delivery address you agree to pick up order at closest trucking companies terminal.
Miss marked items:
21. If product priced incorrectly on site Diamond Wholesale reserves the right to return monies or funds for that product as opposed to selling product at miss marked price. If item priced wrong we reserve right to charge difference for that item or cancel that particular item on invoice. If items arrived damaged Diamond Wholesale reserves the right to repair, replace or refund for the damaged item(s).
22. Changes: changes can be made at anytime to these terms and conditions.